Alfardan Automobiles, BMW Group official importer in Qatar, has launched a convenience initiative to swiftly continue catering to customers uninterruptedly during the health precautions taking place in Qatar.
With customer satisfaction always at the forefront, Alfardan Automobiles has swiftly made a number of significant changes to services, operations and facilities aimed at enhancing the overall customer experience during this period.
Significantly, a heavy emphasis is being placed on the importance of e-communication between customers and our sales/aftersales teams, with staff on hand to provide expert guidance both over the telephone and across all digital channels, as well as BMW and MINI showrooms.
Key promotional tools, including product videos, e-catalogues, website links and virtual tours, are now accessible via digital platforms, for both BMW and MINI websites in Qatar. Customers are also encouraged to request any additional information they may be searching for in relation to a particular vehicle. In addition, all key services including test drives and vehicle delivery can be requested from any location.
Customers can also visit BMW and MINI Qatar’s websites in order to take a virtual look around the showroom and check out some of the latest arrivals, all via the click of a button. Alternatively, customers can access the pre-owned vehicles section on the website to view the ‘stock locator’, providing details on all used cars available within specific showrooms.
Commenting on the swift response taken place, Mr. Nasr Jairoudi, General Manager at Alfardan Automobiles said: “Our customer’s health and safety is of the utmost priority, which is why we swiftly responded back to current situation with our convenience campaign initiative. This is a testament of our ongoing commitment to offer our customers the highest level of our service, regardless of the situation. Our staff, as always, are totally committed to providing maximum satisfaction, and will endeavor to cater to all our customers quickly and effectively.
“Keeping the excellent levels of service expected by our customers, regular maintenance services for BMW and MINI cars are continuing in the express service centers in the Khalifa City and Al Khor branches, in order to meet the requirements of our customers across Qatar.
For more Information about BMW New Cars available in our showrooms:
For more information about BMW Used Cars available in our showrooms:
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