Mopar service center receives above 98% satisfaction ratings on both Customer Satisfaction Index and Net Promoter Score
Alfardan Sports Motors—the authorized reseller of Alfa Romeo, Fiat, and Abarth in Qatar—celebrates another milestone in customer satisfaction. During the period from June to October, Alfardan Sports Motors’ Mopar service center received above 98% satisfaction ratings on both the Customer Satisfaction Index (CSI) and Net Promoter Score (NPS), offering a unique, bespoke dealership experience for the Italian brands’ customers in the country. In October alone, the state-of-the-art facility receives 100% rating on the Net Promoter Score (NPS).
Mopar service center's high ratings reflect how customer satisfaction is the number one priority, both in and out of the showroom. The credit for this milestone goes to Alfardan Sports Motors’ dedicated and certified after-sales team, delivering world-class customer service to all loyal customers in Qatar.
Located on Al Khor Coastal Road—a mere 20-minute drive from downtown Doha—the world-class Mopar service center started operations in April 2019. Designed in line with Alfardan Sports Motors’ retail concept and customer service standards, the state-of-the-art premises includes a service reception area, a retail sales counter, a vast parking area reserved for customers, and a full package of maintenance services. In 2023, Mopar's after-sales operations will relocate to a new facility, ensuring every aspect of the service experience is consistent with the global standards of Alfa Romeo, Fiat, and Abarth.
Commenting on Mopar service center’s high ratings in customer satisfaction, Charly Dagher, General Manager at Alfardan Sports Motors, said, “Our high scores on both the Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) in the last five months show that the work we are doing is having a significant impact on how our customers perceive us. We credit our high-quality after-sales team for this success by putting customer experience at the forefront of everything they do.”
The Italian brands’ loyal customers can contact us at landline number 44208750 to book their car for servicing; the service center’s working hours are from Saturday to Thursday, 9 am to 6 pm.